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SHIPPING POLICY

At this time shipping charges are based on standard UPS rates, which are based on package weight, size & zip code found in your customer ship-to information. (we do not ship to PO boxes)   

Available shipping options will be presented in your shopping cart during checkout.  When you're done, enter payment information and click complete order.

CANADIAN SHIPMENTS
Please be advised that all shipments to Canada are subject to fees that are not included in the cost of your order.  These may include brokerage fees, tax or duties.  Karavan Trailers, Inc.  is not responsible for or has any control over the value of these fees or how they are determined.  Click to Review UPS Brokerage Fees

DELIVERY TIMES
Order delivery times may be delayed due to circumstances such as credit authorization, back-ordered equipment, insufficient or inaccurate information provided when placing the order or incomplete payment. You will be contacted via email should such a condition be realized during the course of processing your order.

ORDER SHIPPING
Orders for items that are in-stock are usually shipped within 24 to 72 hours, excluding weekends. Barring exceptions, these orders ship out Monday through Friday at around 4:30 pm CST. Orders must be placed before 2 PM CST to be considered for shipment that same day.

ITEM AVAILABILITY & BACK-ORDERS
When selecting items for purchase you are presented with a Projected Ship Date this date is an approximate shipping date for each item based on availability of material, manufacturing and vendor constraints. We make every effort to ship your order by the date presented but if your order will not ship by that date you will be updated via email of your orders status.

At this point you can either choose to wait for the item, or remove it from your order. If you choose to wait, the back-ordered item will ship out to you automatically just as soon as we get it back in stock. Due to availability and vendor issues, we can only provide an estimated ship date.

You will not be charged for back-ordered items until the items have shipped.  If you choose to remove the back-ordered item from your order, a refund will be issued that is consistent with the original method of payment by emailing orders@karavantrailers.com with your name and order number and the items you wish to cancel.  An email regarding the credit confirmation will be sent within 48hrs to the email of the account owner.